FAQ

For customer reference, the answers below provide a quick guide; the linked full policies supply the governing detail.

How quickly is an approved credit posted?

For a concise answer, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

What return option is available after arrival?

In this summary, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

Is delivery available outside the U.S.?

As a general rule, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Which currency and cards are supported?

For a clearer overview, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

Is the return label my expense?

For immediate reference, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

What does this catalog focus on?

In practical terms, the live selection covers skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils; the product listing controls item-specific use, care, and safety details.

How are taxes handled?

Within the store policy framework, Taxes are collected as required by applicable law.

May I stop an order before dispatch?

Under the applicable policy, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

How can I follow the parcel?

For policy guidance, a tracking number is sent after each order is dispatched.

Are any discretionary returns excluded?

To clarify the customer-care standard, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

What is the expected delivery schedule?

When more detail is useful, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

For a clearer overview, Store name: The Ordinary

When more detail is useful, Contact email: Support@Theorsdruy.shop

For policy guidance, Phone: (805) 531-7420

In this summary, Physical and return address: 136 S 4th St, Richmond, IN 47374, US

For immediate reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).