About Us

Practical Care, Clearly Presented

For responsible product use, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. We organize the catalog around real routines and clearly stated product uses so shoppers can choose with confidence.

Responsible Product Use

Within our product-information standard, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

What Customers Can Expect

For an informed store experience, the current product listing is the source for item-specific specifications, compatibility, care, and safety guidance. We pair that information with Free standard shipping on every U.S. order, tracking after shipment, defined delivery windows, and accessible post-purchase support.

Merchant and Customer Care Information

For customer reference, Store name: The Ordinary

For customers exploring the catalog, Contact email: Support@Theorsdruy.shop

Within our skincare assortment, Phone: (805) 531-7420

To support informed product selection, Physical and return address: 136 S 4th St, Richmond, IN 47374, US

For a clear shopping experience, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).